Terms and conditions
TERMS AND CONDITIONS OF THE SERVICE
General conditions of Sale
The user navigating in this area accesses LUXCOLLECTOR, accessible via the url: www.lux-collector.com. Browsing and transmitting a purchase order on the site implies acceptance of the Data Protection Conditions and Policies adopted by the site indicated therein.
These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code (Legislative Decree no. 206/05 modified by Legislative Decree No. 21/14 and Legislative Decree No. 70/03) by:
LUXCOLLECTOR by Yuliya Kazlouskaya
Headquarters: Via Borgorose, 15, 00189, Rome
VAT number: 15353841008
Before accessing the products supplied by the site, the user is required to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which LUXCOLLECTOR reserves the right to modify unilaterally and without notice.
These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on LUXCOLLECTOR and do not govern, however, the supply of services or the sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.
Before submitting orders and purchasing products and services from different subjects, we suggest checking their conditions of sale.
Conclusion of the contract
To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relative instructions.
It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.
Before concluding the contract, by clicking on the "Pay Now" button, the buyer confirms that the General Conditions of Sale have been read, including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.
The buyer shall be obliged to pay the price from the moment the online order submission procedure is completed. This shall be done by clicking on the "Pay Now" button at the end of the wizard.
Once the contract is concluded, the seller takes charge of the order for its fulfillment.
* Registration is not mandatory to make the purchase.
In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his / her personal data correctly and truthfully.
The confirmation will in any case release LUXCOLLECTOR from any responsibility for the data provided by the user. The user undertakes to promptly inform LUXCOLLECTOR of any change in their data at any time communicated.
If the user then communicates inaccurate or incomplete data or even if there is a dispute by the interested parties about the payments made, LUXCOLLECTOR will have the right not to activate or to suspend the service until the relative deficiencies are remedied.
On the occasion of the first request for activation of a profile by the user, LUXCOLLECTOR will assign the same username and password. The latter acknowledges that these identifiers constitute the validation system of the user's access to the Services and the only system suitable for identifying the user that the acts performed through this access will be attributed to him and will have binding effect on him.
The user undertakes to maintain the confidentiality of his access data and to keep it with due care and diligence and not to disclose it even temporarily to third parties.
Availability of products
Product availability refers to actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirming the order.
Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.
If the buyer requests the cancellation of the order, by resolving the contract, LUXCOLLECTOR will refund the amount paid within 20 days from the moment when LUXCOLLECTOR became aware of the buyer's decision to terminate the contract.
through the Site, it remotely sells accessories, bags, shoes, clothes to other similar second-hand products in excellent condition for use by third parties.
The offer is detailed on our website at the link: https://lux-collector.com/collections/all-products
Methods of payment and prices
The price of the products shall be the one indicated from time to time on the site, except where there is an obvious error.
In the event of an error, LUXCOLLECTOR shall notify the buyer as soon as possible, allowing confirmation of the order at the correct amount or cancellation. In any case, there is no obligation for LUXCOLLECTOR to supply what was sold at the lower price erroneously indicated.
The site prices are inclusive of VAT and do not include shipping costs. The costs are borne by the buyer and are indicated and calculated at the time of the conclusion of the purchase process before making the payment. This offer is valid only for shipments on the Italian national territory and cannot be used together with other ongoing promotions. Shipping costs in EU countries are paid by the buyer.
Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent.
Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The details of the order can be changed before payment.
From time to time LUXCOLLECTOR will issue various offers with various discounts - LUXCOLLECTOR shall undertake to specify the various conditions in detail in the specific sector; "General Conditions of Sale" and "Shipping Policy" when it comes to shipping.
Payment can be made by:
Visa, Mastercard, AMEX, Maestro, Shopify pay, Apple pay, Google pay, PayPal, Bank Transfer.
By choosing the payment by bank transfer, the buyer must make a transfer to the current account of LUXCOLLECTOR by Yuliya Kazlouskaya the total amount of the order within 3 days of receiving the order confirmation. If the payment is not made within the terms, the order will be canceled.
The reason for the transfer must indicate the order number (assigned by the system) and the name of the order holder. The order will be shipped only after the payment has been credited to our bank. The choice of this payment could delay the sending of the order by 2-3 days due to the banking system. The shipping times will start from the order confirmation.
Payment must be made with the following data:
BANK: Banco Posta
IBAN: IT73K 0760 1032 00001054075534
BIC / SWIFT: BPPIITRRXXX
REASON: Order No. ..... of ........... ...........
Shipping and Delivery
LUXCOLLECTOR carries out shipments throughout the Italian territory (excluding the state of Vatican City and the Republic of San Marino) throughout the European Union and also throughout the Rest of the World.
LUXCOLLECTOR will only make deliveries to the user's address provided at the time of purchase.
In accordance with the discipline referred to in art. 61 of the Consumer Code, LUXCOLLECTOR undertakes to deliver the Products to Customers within 30 days from the order confirmation.
LUXCOLLECTOR therefore cannot be held responsible for any damage caused to the Customer and / or the recipient of the Products from the delay in delivery if the same occurred within 30 days from the order confirmation.
The Customer is required to check the Products and packaging at the time of delivery, accepting them in the presence of any discrepancies "with reserve".
Shipping costs are paid by the buyer and are explicitly highlighted at the time the order is placed.
LUXCOLLECTOR provides for the delivery of the goods in Italy and in the rest of the world.
ITALY - free shipping
EUROPE - € 50
REST OF WORLD - 100 €
The shipment of the products will take place only after the payment of the order amount has been duly registered and confirmed to LUXCOLLECTOR.
Products shipped within Italy are indicatively delivered within 2-3 working days of shipment; products shipped within the European Union are delivered within 3-5 working days of shipment. For non-EU shipments, it takes on average 5-14 working days from shipment.
Shipments are made from Monday to Friday. Any variation to the above will be promptly communicated by e-mail to the Customer.
Import Taxes and Customs Duties
The products sold are not subject to any import tax or customs duty if the product is sold and delivered in Italy or within the European Union.
In the case of deliveries to countries outside the European Union, the products may be subject to import taxes and / or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way whether and what costs should be incurred for the customs clearance of the goods.
For more information, you can contact the customs office of your country.
In all cases, any costs relating to import taxes and / or customs duties shall be borne by the customer.
RETURNS & REFUNDS Policy
Second-hand goods bought from Lux-collector.com are covered by The Italian Consumer Rights Act.
To prevent unnecessary returns, please read the description very carefully, have a close look at the photos and note the size. We take great care in describing and photographing the items.
Please remember that our items have been pre-owned. You are responsible for all shipping charges.
If you decide ultimately that a return is best for you, please ship the item(s) back to us with a tracking number. This ensures you know we have received it.
In accordance with the Consumer Code of Italian Law, the customer has the right to withdraw from the purchase without any penalty and without specifying the reason within 14 days from the date of receipt of the products and to obtain a refund.
In accordance with the provisions of article 57, paragraph 1, of the Consumer Code, the return costs shall be borne exclusively by the customer.
Parcels sent at the expense of the recipient will not be accepted.
According to the provisions of article 59 of the Consumer Code of the Italian Law, the right of withdrawal cannot be exercised in the event of:
- purchase of personalized goods for you from Lux-Collector.com
- discounted items
The customer who intends to exercise the right of withdrawal from a purchase item on Lux-collector.com, must return the goods to us according to the following procedure:
- Communicate the will to return and refund within and no later than 5 days from the date of receipt of the product (including holidays) documented by the DHL receipt through a return form. (*)
- Returned Products must be returned intact, in their original packaging, complete in all their parts (including packaging and any documentation and accessory equipment: box, dust bag, belt, keys, padlock, books, check, ribbon, clochette, shopping bag, glove etc.)
- Return the package with the reliable courier with the tracking number. The return is paid by the customer. The return is the responsibility of the customer. **
** In the event of total or partial loss, total or partial damage by the shipper, LUXCOLLECTOR has no responsibility and cannot continue with the refund.
All returned orders will be inspected on arrival at our warehouse in order to assess the integrity of the goods and to be able to start the return acceptance process as well as subsequent refund.
Incomplete, spoilt, damaged or soiled items returned due to a fact attributable to the customer will not be refunded and will in no case give rise to the recognition of a credit equal to the price of the item initially ordered.
The customer has the right to return an item and order another in replacement within 14 days from the date of receipt of the order. In this case, please contact our team to activate the procedure for replacing one product with another.
"Hereby, the undersigned __________________________________________________________
notifies the withdrawal from the purchase contract of the following goods: __________________________________________________________
[insert a description of the products purchased], ordered on ____________________; order number __________________________ and received on ___________________,
and requests a refund of the amount paid for the returned products, by crediting the relative amount through the payment method used for the purchase.
Name and Surname ___________________________________________________
*** In case of return by bank transfer it is necessary to provide:
Name of the bank:
SWIFT / BIC
The Return Form must be sent by registered letter with return receipt.
LUXCOLLECTOR by Yuliya Kazlouskaya
Headquarters: Via Borgorose, 15, 00189, Rome, Italy
VAT number: 15353841008
or e-mail to the following addresses:
Once we receive your package, we will proceed with the refund by sending you a confirmation email from email@example.com
The refund shall be made within a maximum period of 14 (fourteen) days from the receipt of the return, as required by art. 56 paragraph 1 of the Consumer Code of the Italian Law.
- LUXCOLLECTOR shall not assume any responsibility for disservices attributable due to force majeure in the event that it is unable to execute the order within the times foreseen in the contract.
- LUXCOLLECTOR shall not be held liable to the Purchaser for disservices or malfunctions connected with the use of the internet.
- LUXCOLLECTOR has no responsibility for any fraudulent, improper or illegal use of the means of payment by the Purchaser or third parties when paying for the products purchased.
- LUXCOLLECTOR has no responsibility in case of delay or non-delivery by the shipper.
- LUXCOLLECTOR shall not be responsible for reimbursement or compensation for Products sent back but which have never been received by LUXCOLLECTOR due to loss, theft or damage which cannot be attributed to LUXCOLLECTOR
The purchaser's data are processed in accordance with the provisions of the personal data protection law, as specified in the specific section containing the information pursuant to art. 13 EU Regulation 2016/679 (https://lux-collector.com/pages/privacy-policy).
In the event that one of the clauses of these General Conditions of Sale is void for any reason, this shall not in any case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
Any request for information can be sent by email to the following address:
firstname.lastname@example.org, by telephone at the following telephone number: +39 329 6440826, and by post at the following address:
Via Borgorose 15G, 00189, Rome, Italy
Applicable law and jurisdiction
These General Conditions are governed by Italian Law also in accordance with the provisions of Part III, Title III, Chapter I, of Legislative Decree n. 206/2005, as amended by Legislative Decree n. 21/2014 c.d. Consumer Code as well as the provisions of Legislative Decree n. 70/2003 on electronic commerce.
Without prejudice to the provisions of the Consumer Code of referability of the Consumer Forum, the exclusive jurisdiction for the resolution of any disputes arising from the application of these General Conditions of Sale is that of Rome.